FAQ

Frequently asked questions

What types of vehicles does Layman Transport offer for group transportation?

Layman Transport offers a diverse fleet including motor coach buses, minibuses, school buses, party buses, limousines, and executive vehicles. These options accommodate groups of different sizes and are ideal for corporate travel, tours, airport transfers, school trips, and private events across Montreal, Toronto, Ottawa, Quebec City, and New York City.

How do you calculate your price?

The price is based on the mileage and the number of hours the bus will be tied up for your service. Other requirements like minimum/maximum hours, daily and season rates may impact the quote.

What types of events does Layman Transport provide transportation for?

Layman Transport provides transportation for corporate events, airport transfers, conventions, sports events, tours, school trips, weddings, and private group travel. Their charter bus and minibus services are designed to handle both local and long-distance transportation across Montreal, Toronto, Ottawa, Quebec City, Philadelphia, and New York City.

How do I choose a reliable charter bus company?

When choosing a charter bus company, look for experienced drivers, well-maintained vehicles, strong safety standards, and responsive customer service. Layman Transport provides professional charter bus and group transportation services across Montreal, Toronto, Ottawa, Quebec City, and New York City, making it a reliable choice for corporate and private travel.

If I rent a bus for my wedding (a special event), can we decorate the bus with signs?

You can put the signs on windows.

Which cities does Layman Transport provide charter bus services in?

Layman Transport provides charter bus and group transportation services in Montreal, Toronto, Ottawa, Quebec City, Philadelphia, and New York City. The company also operates regional and cross-border trips throughout Canada and the United States, making it a convenient choice for corporate travel, tours, and long-distance group transportation.

What are your payment methods?

Visa; Mastercard; American Express; Cheque (to be mailed to our Office); Bank transfer (EFT); Wire transfer or e-transfer.

Can Layman Transport handle large group transportation?

Yes. Layman Transport offers charter buses and minibuses that can accommodate small groups to large groups. Their fleet supports transportation for corporate events, tours, school trips, and major events across Montreal, Toronto, Ottawa, Quebec City, and New York City.

Can Layman Transport provide cross-border charter bus trips between Canada and the United States?

Yes. Layman Transport offers cross-border charter bus services between Canada and the United States, including trips between Montreal, Toronto, Ottawa, Quebec City, and New York City. Their experienced drivers and modern buses ensure comfortable and efficient transportation for tours, corporate travel, and private group trips.

What is the best transportation solution for corporate events and conferences?

For corporate events and conferences, charter bus or minibus transportation is one of the most efficient solutions for moving groups between hotels, airports, and event venues. Layman Transport provides professional corporate transportation services in Montreal, Toronto, Ottawa, Quebec City, and New York City, with experienced drivers and comfortable vehicles designed for business travel, conventions, and executive events.

What information I should provide to get an accurate quote?

Date of service, Pick-up address and time, Destination address, Return date and time, Type of bus, Number of passenger,  as well as any extra information or itinerary if available.

What is the best charter bus company in Montreal for group transportation?

Layman Transport is a trusted charter bus company in Montreal offering professional group transportation services for corporate events, airport transfers, tours, and private trips. With a modern fleet of motor coaches, minibuses, party buses, limousine, and executive vehicles, Layman Transport serves Montreal, Toronto, Ottawa, Quebec City, Philadelphia, and New York City with reliable and safe transportation.

When is booking considered successfully booked?

Once we receive your signed booking, Terms & Conditions as well as deposit.

I have a driving license for minibus, can I drive the bus rent from you by myself?

We do not offer this kind of service. All of our services come with strictly selected and trained drivers. 

How far in advance should I book a charter bus with Layman Transport?

It is recommended to book a charter bus with Layman Transport the sooner the better, especially during peak seasons and major events. Early booking helps ensure vehicle availability and allows the team to plan the best transportation solution for your group.

Do I have to pay for longer airport waiting when the flight is delayed?

For airport pick-up service, we offer 45 minutes free waiting time for domestic flights and 90 minutes free for international flights. It’s the client’s responsibility to provide accurate flight number. Our dispatch staffs will track the flight status accordingly.

How many hours I can use your service per day?

Layman’s qualified and professional drivers are restricted by federal and provincial laws. After completing his on-duty hours as described below, the driver must take 8 hours off after which he can re-log to embark again on the cycle. For your information, here is a sum-up of the Canadian and U.S. Hours of Service Rules:

Quebec: 13 hours of driving within amplitude of 15 hours
Ontario: 12 hours of driving within amplitude of 15 hours
US: 10 hours of driving within amplitude of 15 hours

Can we make stops on the way?

Our drivers will make stops based on the itinerary you provide. In most of long distance trips, a stop is necessary to stretch the legs or relax. A cost may apply if the stop point involves additional miles or alternates the initially confirmed itinerary.

Does the bus have enough room for luggage and other items?

Yes. All of our coaches offer a wide underneath luggage compartment to store most of the commonly transportable belongings. The overhead space can serve for small bags as well.

Are any other costs involved?

In general our quote does not include items like hotel and gratuities for driver(s), tolls and parking fees or entrance fees to attractions. Additional charges include: 

  • Highway/Bridge Tolls, Entrance Fees, Ferry Charges, Parking and City Permits.
  • Airport Fee applies to each airport pick-up transfer, no airport fee required for drop off at airport.
  • For trips on holiday weekends and statutory holidays, the rates may be different.
  • Private rooms are required for each driver on multi-day trips.
  • Extra charges may apply for non-previously confirmed local use of buses.

How do I know when my charter bus has arrived?

Your service will show up 15 minutes before the confirmed time at the indicated address in order for the group to load the bus.

If we don’t have an itinerary now, can we still book the bus and send you the itinerary later?

Yes, however the price may vary if the itinerary happens to not reflect the details provided before. A detailed itinerary is required at least two weeks prior to departure.

Can I bring food on board?

It is not allowed to eat on board. We can tolerate some snacks however the group has to make sure they leave the bus clean. Any damage from food or drinks to the bus will be charged to the group.

Can you serve a small group like 3-5 passengers?

Yes we can. We offer various sizes: 3, 6, 7, 12, 14, 15, 21, 24, 32, 46, 50 and 56 passenger vehicles for your charter plans. Our large fleet permits to service any group size, meet low budget and run into a customized route.

Do you have insurance cover for both buses and passengers?

Yes. We are fully insured with both Canada and US coverage.

Do you offer 7 day 24 hour customer services? Who can I talk to for emergencies?

For emergencies, please dial+1 (855)529-3626 (LAY-3-MAN). Our dispatch staff can assist you at any time.

What is your cancellation policy?

It is the responsibility of the client to notify Layman Tour & Transport Inc. of a cancellation. If a cancellation is made 45 days (minimum) prior to trip departure, the deposit is refundable after a deduction of 5% for administration fee. Fail to cancel 45 days in advance will result in a 75% cancellation fee and the rest 25% will be applicable to the next charter. If the cancellation occurs within 48 hours, the full amount will be charged with no reimbursement.

When can I get driver's information?

Once our dispatch department assigns a driver for the trip, we will send you the driver’s information 24 hours prior to the departure.

What amenities are your coaches equipped with?

Our coaches are fully equipped with a large underneath and an overhead luggage storage, reclining seats, CD and DVD player, PA system (Microphone), wide tinted windows, etc. All buses with 50 seats or more come with restroom. Some coaches have Wi-Fi and outlets. Please click https://www.laymantransport.com/rent/1/motor-coach-bus for further details.

Need a quote? Have a question? Contact us